FAQ– Annie F. Downs

Can I change my shipping address?

If your order has already been processed or shipped it may be too late to update your shipping address but we will do our best to get your request addressed in a timely manner. Orders are typically shipped in 1-2 business days from purchase unless otherwise stated.

Please contact us with your order number from your email confirmation and your updated shipping address so we can get your order updated immediately.

Can I return/exchange my item(s)?

Please refer to our Return Policy listed in the Terms and Conditions in the website footer.

*We cannot refund purchases that were not processed through the online store. Any merchandise purchased at in-person events or through other means cannot be exchanged or refunded.

Can I send this as a gift? What financial details will be included with my order?

Packing slips do not contain pricing information. Receipts will only be sent to the email address used to place the online order.

Where can I find sizing information?

Please refer to the size chart listed in the product description on the webstore.

Did my order go through?

You can only be certain that your order was completed if you received an order confirmation email with an order number.

Order numbers are typically 4-6 numerical digits preceded by a store identifier and hashtag (XXX#10001).

Your order confirmation email is sent to the email address provided during checkout upon order completion. Please be sure your email is spelled correctly on your user account and check your spam or junk folder!

If you still can’t find your order confirmation email please contact us with as many of the following details you can:

• First and Last Name
• Email Address
• Shipping address
• Store name and order contents

Tracking shows my package has been delivered but it’s not here. What can I do?

First confirm the shipping address listed on your order confirmation email is complete and accurate.

If your shipping address is correct please check for the following:

• Look for a notice of attempted delivery.
• Look around the delivery area, mailbox, garage, side of house, etc. for your package.
• See if someone else (neighbors, family, roommate) accepted the delivery.
• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
• Ask your mail carrier if they recall the delivery.
• Contact your local post office for a GPS location of where and when the package was dropped off.

Typically packages will still deliver 1-2 days after showing a Delivered status. Please contact us if your package does not show up after 5 business days of showing a Delivered status.

FAQ